At weplay, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have as a user based in the Philippines. Please read this page carefully so you understand how your data is managed every time you use our platform.
Last updated: 2025. This policy applies to all users accessing weplay from the Philippines.
When you register and use weplay, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of that communication. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not ask for more than what is needed to deliver our services to Filipino players.
The personal data we collect is used primarily to create and manage your weplay account, process your financial transactions, and verify your identity in line with applicable Philippine regulations. We also use your information to send you important account notifications, respond to your support requests, and detect or prevent fraudulent activity on the platform. Where you have opted in, we may use your contact details to send you updates about new features or platform changes — you can opt out of these communications at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis, including your consent, contractual necessity, and compliance with legal obligations.
weplay does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. Any third party that receives your data is required to handle it in accordance with applicable data privacy laws and this policy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to comply with anti-money laundering requirements. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable timelines. You may contact our support team at any time to ask about the specific retention periods that apply to your account data.
As a user of weplay based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request the deletion of your data where it is no longer necessary for the purposes it was collected. You may also object to certain types of processing, such as direct marketing communications, and withdraw your consent at any time without affecting the lawfulness of processing carried out before that withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details available on the platform, and we will respond within the timeframe required by applicable law.
weplay implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel only. We conduct regular security assessments and keep our systems updated to address emerging threats. Payment information is handled through certified payment processors and is never stored in plain text on our servers. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your weplay account and to keep your login credentials confidential at all times.
weplay uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and analyse how users interact with our site. Essential cookies are required for the platform to operate and cannot be disabled. Analytics cookies help us understand which features are most useful so we can continue improving the experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy regulations in the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make significant changes, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify registered users through the platform or via the contact details associated with their account. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. Continued use of the weplay platform after any updates have been published constitutes your acceptance of the revised policy. If you have questions about any changes, our support team is available to assist you, and you can also visit our FAQ page for quick answers to common privacy-related questions.
If you have questions about how your data is used or want to exercise your privacy rights, our FAQ covers the most common concerns. You can also create a free account and explore the platform at your own pace.